Central European hub
Kraków, Poland — short transit to all EU markets, lower shipping costs and faster service for your European customers.
Authorised service centre · Kraków, Poland · serving all EU
Authorised Godox service for photo/video gear and electronics in Europe
Free diagnosis, a quote approved by you before any work starts, and a 6-month warranty on the service. 20 years of experience means your gear comes back working in days, not weeks.
- years of service experience
- 20
- photo/video brands serviced
- 11
- months of repair warranty
- 6
- online repair status in the client panel
- 24/7
Brands we service
How a repair works
From booking to return — one RMA number
- 01
Online booking
You fill in the form and receive an RMA number. Ship your equipment by courier or drop it off in person — we are just outside Kraków.
Awaiting diagnosis - 02
Diagnosis & quote
Electronics diagnosis usually takes 1–3 working days. We always send a quote for approval — diagnosis is free when you order the repair.
Awaiting approval - 03
Repair & testing
We work in ESD-safe conditions with original parts. Every light unit goes through a post-repair load test cycle.
Repair in progress - 04
Return with warranty
We ship your equipment back with a technical report of the work performed. Service and replaced parts carry a 6-month warranty.
Handed to dispatch
Service from the inside
We know what lives inside your light
We repair at component level — no swapping whole modules when a single part will do. X-ray the studio flash and see what lands on our bench most often.
Service specification
- Experience
- 20 years in photo/video equipment service
- Authorisation
- Authorised Godox service — warranty repairs
- Electronics
- ESD-safe stations · precision SMD soldering · ultrasonic cleaning
- Optics
- Lens calibration — Trioptics measurement bench, Gecko test projector, Chrosziel collimator
- Lighting
- Spectrometric colour-temperature control for LED
- Warranty
- 6 months on service and replaced parts
For manufacturers and distributors
Your technical extension in Europe
After-sales support for photo/video brands selling in the EU — one logistics hub near Kraków instead of a costly service network in every country.
Technical facility
Diagnostic stations, ESD-safe environment, PCB/SMD repair, optical calibration. We repair at component level — not just swap modules.
Spare parts on site
We hold critical components in stock on site — turnaround counted in days, not weeks of waiting for imports.
Flexible scalability
We scale capacity up for product launches and seasonal peaks — without rigid corporate limits.
Refurbishment
We turn warranty returns back into commercial value: repair, cleaning, load testing, technical report.
Partner portal
Full repair transparency — 24/7
Every B2B partner gets a dedicated panel: real-time status of all claims, repair history with photo documentation, downloadable technical reports. GDPR-compliant system.
Contact us about partnershipDemo access for manufacturers on request.
The facility
A facility and logistics built for scale
Not a single bench with a soldering iron — a real technical and logistics operation that handles returns from across the Union.
Technical facility
Spare-parts warehouse and test laboratory
Over 150 m² of spare-parts warehousing, 5 ESD service stations and more than 250 m² of test laboratory — we diagnose, repair and test in one place.
- over150m²spare-parts warehouse
- 5ESD service stations
- over250m²test laboratory
Parts warehouse150+ m²
ESD stations
Test laboratory250+ m²
ESD zoneClient panel
Track repair status in real time
A panel where the customer follows their gear — from intake, through diagnosis and quote, to the return shipment. One RMA number, full history and photo documentation.
- 24/7live status online
- 1RMA number per repair
- GDPRcompliant, data protected
RMA-2481Godox AD600Pro
- Received
- Diagnosis
- Repair
- Shipping
Logistics across the EU
Intake and shipping from all of Europe
Couriers collect and deliver gear across the Union, and the hub near Kraków shortens transit to every market. Returns from Germany, France or Italy land on one bench.
- 27EU markets in hub reach
- 1central hub near Kraków
- €20shipping within the EU
Kraków · hub
RMA-2481On the way to customer→ Berlin, DE
How do I book a repair?
Through the online form on our website. Once submitted, you receive an RMA order number and can track the repair status in the client panel. You can also bring your equipment in person — our workshop is just outside Kraków, Poland (Mon–Fri 7:00–15:00 CET).
How much does diagnosis cost?
Diagnosis is free of charge when the repair is carried out at our service centre. We always send a quote for your approval before any work starts.
How long does a repair take?
Electronics diagnosis usually takes 1–3 working days. Waiting time for parts depends on the manufacturer — on average 3 to 14 working days. Warranty repairs are completed within 14 working days.
What warranty do I get on the repair?
We provide a 6-month warranty on the service performed and the replaced parts. If the same fault returns, we repair the equipment again at no extra cost.
Do you repair liquid-damaged equipment or damage after power surges?
Yes. We inspect power-section damage, replace burnt components on the main board, and clean liquid-damaged electronics in ultrasonic cleaners, safely removing deposits and corrosion.
Do you work with businesses — rental houses, manufacturers, distributors?
Yes. Rental houses get a dedicated price list and priority handling. Manufacturers and distributors get a full B2B service backbone: partner portal, warehousing and EU-wide returns logistics.
Equipment refusing to cooperate?
Book a repair online — you get an RMA number right away and can track the status live.