By delivering the products to the F-Service, the client is acquainted with and accepts voluntarily the terms and conditions by choosing the option "I have read and accepted the Terms and Conditions" in F-Service Request Form. It constitutes at the same time an agreement on the basis of which the repair service is provided and it regulates the rights and obligations in this respect. All other provisions must be presented in writing and accepted by both parties. F-Service offer applies only in the European Union.


Definitions

  1. SERVICE - F-Service.pl, 17 Płk. Dąbka Street, 30-732 Cracow, Poland, owned by Hubert Adamczyk Delta’s Address – 25 Nad Potokiem Street 28, 30-830 Cracow, Poland; TIN: 6781703879.
  2. CUSTOMER – a person or a company, that requested a product to be returned, inspected or repaired. The customer confirms that he or she is the owner or acts on behalf of the owner of products delivered to F-Service and no other third party claims the ownership. A client has to be at least 18 years old or 13 years old when acts with the consent of his legal representative or custodian.
  3. CONSUMER - a customer who is a natural person, submitting a service request, for purposes outside their business or profession
  4. SIGNING IN - the act of entering on the website f-service.pl  repair number, allowing monitoring of the repair status.
  5. SERVICE REQUEST FORM - a document describing the problem that is the reason for delivering equipment to F-Service. The document contains information about the owner of the equipment, invoice and correspondence data, as well as a description of the malfunction, a description of equipment sent to F-Service, attached accessories, characteristics such as scratches, etc.
  6. ACKNOWLEDGEMENT OF RECEIPT - a document confirming the delivering of the equipment to F-Service. The document contains information necessary to identify the equipment (brand, type, model, serial number) description of the technical condition, description of items supplied with the product (caps, hoods, cases, etc.) If the customer returns the equipment personally to F-Service, an acknowledgement of receipt is prepared, a copy of which is a document authorizing the customer to collect the equipment.
  7. INSPECTION AND REPAIR FORM - a document that contains technical expertise of the equipment delivered to F-Service, issued by the service technician, in the case of out-of-warranty services containing detailed repair quote.
  8. FORWARDER - a courier company that cooperates with F-Service on the basis of a current and permanent agreement.
  9. COURIER – an employee of a forwarder or a person acting on his or her behalf.

 

1. Service request

Before F-Service starts working on a repair or provides a maintenance service, it is necessary to submit a service request by the customer, which at the same time constitutes a concluded agreement between F-Service and the Customer. It can be done by a submitting a service request form:

Personally - by delivering equipment to F-Service during working hours (Monday- Friday 9.00-17:00) and by filling out F-Service request form.

By sending the equipment to the F-Service address indicated on the website and attaching a set of documents including:

  1. A service request form (it can be downloaded from f-service.pl ) (In case the Customer cannot fill out the form electronically, it shall be filled out by handwriting, using the template)
  2. When it comes to warranty repairs - a proof of purchase warranty period specified for the given product - issued in one of the European countries. If the Customer does not provide the relevant document, F-Service is entitled to charge a fee for performing the maintenance service.
  3. In case the equipment was sent without a service request form, a Customer has 5 workdays for delivering it by e-mail otherwise the Customer shall collect the equipment from the F-Service.

If the equipment delivered to F-Service is password-protected or has other security features that prevents its repair, and the Customer does not inform F-Service about this fact at the time of delivery of the equipment, the repair will not proceed until the Customer provides the necessary passwords / keys / etc.

Due to the amendment to the provisions of the Act on tax on goods and services, Article 106b para. 5 and 6, we kindly inform you that a VAT invoice with TIN number is issued only to F-Service request forms containing the correct company details and the "Company" option selected. In case of submitting F-Service request forms as " private individual "(without providing the tax identification number, selecting the option" private individual "instead of "Company ") the purchase will be registered as a purchase to a person not conducting business activity and at a later date will be possible to issue only a personal invoice for a private individual. In accordance with the new regulations the buyer at the moment of the purchase of a service / good is required to report whether the purchase is made as a private individual not conducting business or as a company. Therefore, we ask you for particular attention during filling out F-Service request forms.

 

2. Shipment of equipment to F-Service

The equipment should be sent to F-Service address at Customer’s expense. F-Service does not accept COD parcels or parcels at the expense of the recipient.

The equipment should be packed neatly and protected against damage, preferably without additional accessories (hoods, eye cups, straps, memory cards).

In case the equipment is used together with specific accessories and it can cause errors or faults, the accessories should also be delivered to F-Service for accurate inspection.(e.g. Sony E → Canon EF adapters, lamp triggers, etc.)

If the equipment is shipped with "original" batteries or rechargeable batteries, please pack them separately in order to protect the pins against short circuit (plastic bag, plastic or cardboard box without metal) elements). Note: Short circuit of the battery pins may cause a fire!

Customer is responsible for used and installed unlicensed software and other data on fixed disks, other magnetic data carriers, optical discs, CDs, DVDs and flash memories delivered with the equipment for repair.

The Customer is obliged to secure all data stored on equipment against loss and unauthorized reading, including backing up to a device other than the equipment sent to F-Service. An attempt to inspect or repair the equipment can lead to data loss. F-Service is not responsible for data stored on the media of equipment sent to F-Service (discs, flash memories, etc.), unless the Customer orders a data archiving service according to the quote.

The customer will be charged 30 PLN (transport cost) for return shipment in case the equipment is sent unjustifiably for warranty repair, which F-Service has the right to refuse for the following reasons: claims arising from misuse and / or improper maintenance of equipment (using contrary to the instructions in the user manual or other manufacturer's documents), mechanical damage, malfunction resulting from the use of accessories not attached to the purchased equipment by the manufacturer (e.g. incorrect links, damaged memory card, etc.).

The risk of damage of the equipment during transport to F-Service is borne by the Customer. In order to avoid unpleasant situations like damage, the equipment should be properly packed and secured. We also recommend that you buy the option "caution" and insure the package in case of damage-prone equipment of high value.

In case F-Service receives a damaged parcel, the damage protocol of a parcel will be drawn in the Courier’s presence, further actions concerning claim compensation are in the Customer’s and the courier company’s responsibility.

F-Service forwarder is UPS. The customer can use the services of any chosen transport company.

 

3.Collection of equipment from F-Service

  1. The Customer is informed about the completion of the service request by e-mail and / or by telephone, then the equipment can be collected by the Customer or it is sent back - according to the Customer's choice. In case of a warranty repair, F-Service covers the shipping cost. The shipping cost of equipment that is not subject to warranty is covered by the customer - cost according to the quote.
  2. In the case of payment by bank transfer, the collection or shipment of equipment is possible after the payment is recorded on F-Service account.
  3. The Customer will be charged 50 PLN (cost of transport and return transport) if the parcel with the equipment from F-Service is not collected. Two attempts to deliver a shipment is a standard. After two unsuccessful delivery attempts, the parcel with the equipment is returned by the Forwarder to the sender, i.e. F-Service.
  4. In case the Customer does not collect the equipment after 7 working days from the moment of being informed about the completion of the service request and requested to collect the equipment, F-Service will again request the Customer to collect the equipment within 7 days. After the expiry of this period the equipment storage fee will be charged in the amount of 10 PLN net plus VAT, i.e. 12.30 PLN gross for each day of delay in receipt.
  5. The equipment can be collected personally in F-Service after presenting the acknowledgement of receipt and the identity document (passport, driving license, ID card).
  6. The equipment is shipped to the Customer to the address provided in F-Service request form.
  7. In case of a suspected breach of a parcel or damage of the equipment during transport, the Customer has the right to check the condition of the packaging in the presence of the Courier after receiving the parcel. Each shipment should be taped outside with F-service security tape. If this is not the case, it means that the parcel may have been opened by unauthorized persons. In such cases, we suggest checking its content in the presence of the Courier. After noticing any damage, you can unpack the package in the presence of the Courier and in case of damage of the content, draw up an appropriate protocol. If damage of the shipment was found after the departure of the Courier, please inform F-Service with an indication of: description of the damage, waybill number, date of delivery, in order to consider the notification by F-Service.

 

4.Warranty repair

  1. F-service is an authorized service and performs warranty repairs of the following brands: Irix, Quadralite / Quantuum, Genesis, Delta, Tokina Magmod PL Czech Republic, Slovakia, Slovenia, Romania, Cokin PL, Triopo PL, Hoya PL
  2. F-service is obliged to perform warranty repairs for products that were purchased in companies: Qmedia Renata Adamczyk and Delta Hubert Adamczyk and Skyline for following brands: Samyang, Meike, Hande vision, Brinno, Polaris, Fomex, Sirui, Pixel, Sunwayfoto, Godox, Tumax, Reporter, Jenis, Newell, Digital king.

4.1 Repair time

Within 1-5 working days, F-Service will analyse the malfunction and inform the Customer about the possibilities of repairing the equipment.

In case of non-standard defects difficult to diagnose, the inspection time may be extended to a maximum of 14 working days, the Customer will be notified about the situation by e-mail.

The warranty repair will be carried out within 1-14 working days from the moment of delivery of the equipment to F-Service. In the case of errors in formal warranty documents, the repair time is counted from the date the errors are removed by the Customer.

In exceptional situations, e.g. the need to import components or repairs of particular difficulty, F-Service reserves the right to extend the deadlines up to 48 working days after prior agreement with the Customer.

In some situations, when the warranty repair is not possible, F-Service may decide to exchange the equipment for a new one or refund the price paid by the Customer for the equipment.

4.2 Terms of Warranty Repair

F-Servicedoes not sell spare parts, the equipment is repaired only in F-Service. The conditions for qualifying the equipment for warranty repair:

  • the equipment is still covered by the warranty period granted by the manufacturer
  • the defect does not result from mechanical damage that is not the result of a defect or from using and / or maintenance contrary to the instructions in the user manual
  • other conditions indicated by the manufacturer in the warranty conditions, if the manufacturer indicated them, are met.

Damaged subassemblies / components that are replaced during the repair process become the property of F-Service and will be disposed of in accordance with the standards and requirements of environmental protection and recycling regarding electronic components (Journal of Laws 2015, item 1688, Act of 11 September 2015 on waste electrical and electronic equipment).

4.3 The warranty may be rejected in case of:

  • in case of breaking warranty seals.
  • in case of using and / or maintenance contrary to the instructions in the user manual.
  • in case of attempts to repair the equipment by the Customer or other unauthorized entity.
  • in case of wear of consumable parts after exceeding the period of operation of a product guaranteed by the manufacturer (batteries, flash tubes, modeling light bulbs, etc.) if this is the reason for lack of functioning or malfunction of the equipment.
  • in case of damage resulting from modifications or repairs carried out by entities other than F-Service.
  • in case of mechanical damage.
  • if the equipment has been flooded, contaminated with sand, treated with chemicals, exposed to temperatures or atmospheric conditions not foreseen by the manufacturer.
  • if damage is caused by events such as: lightning, overvoltage, fire, or other uncontrolled phenomenon independent from a manufacturer.
  • in case of damage of manufacturer's markings (serial, factory numbers erased deliberately) preventing their identification.
  • in case of submitting a service request after the expiry of the warranty period granted by the manufacturer.
  • in case the defect results from mechanical damage not resulting from the product defect or from using and / or maintenance of the equipment contrary to the instructions in the user manual.
  • in case other conditions indicated by the manufacturer in the warranty conditions (if the manufacturer indicated them) are not met.

 Equipment maintenance, resulting from its specific characteristics of use, is carried out for a fee by F-Service based on individual valuation. Maintenance services are not covered by the Warranty.

In case F-Service technician finds that the fault does not qualify for warranty repair, the Customer will be informed and the repair cost will be estimated as in case of post-warranty repair.

 

5. Post-warranty repair

Within 1-5 working days, F-Service will analyse the malfunction and inform the Customer about the possibilities of repairing the equipment.

In case of non-standard defects difficult to diagnose, the inspection time may be extended to a maximum of 14 working days, the Customer will be notified about the situation by e-mail.

The repair will be carried out within 1-14 working days from the moment of the Customer’s consent to the repair and its cost. In the case of errors in formal documents, the repair time is counted from the date the errors are removed by the Customer.

The Customer decides about the repair or collects the equipment form F-Service within 14 days from the receipt of a cost estimate.

In case the Customer does not to collect the equipment within 14 days mentioned above, F-Service will again request the Customer using communication method agreed with the Customer to collect the equipment within additional 7 days. At the same time the Customer will be informed that if the equipment is not collected in the additional deadline, further storage of the Equipment will be chargeable. After the expiry of this period without the collection of equipment, the Customer will be charged with the amount of 10 PLN net plus VAT, i.e. 12.30 PLN gross for each day of delay in receipt.

In exceptional situations, e.g. the need to import components or repairs of particular difficulty, F-Service reserves the right to extend the deadlines up to 48 working days after prior agreement with the Customer.

In case of cancellation of repair due to costs, the equipment will be ready for pickup or shipping within 5 working days.

5.2 Inspection and cost estimate

An inspection and a cost estimate of post-warranty equipment are free of charge, if the Customer consents to the repair after the inspection. In case the Customer resigns from the repair and the damaged equipment is sent back, the cost of 30 PLN is charged for the inspection and the possible cost of sending the equipment back in the amount of 30 PLN (transport cost).

In exceptional situations (flooded equipment, after severe mechanical damage) or due to very time-consuming and complicated servicing, the cost of inspection is determined individually with the client. Inspection of such equipment may involve the need to start the equipment, which may in some cases generate further defects, F-Service reserves the right to return damaged equipment with slightly different symptoms of the defect - the Customer will be informed about this possibility and the equipment will be started after a confirmation of the Customer.

Repairs and maintenance services carried out by F-Service are calculated based on the technician's man-hour price and the price of components and subassemblies replaced during the repair according to the Price List available at: f-service.pl .

In special cases, F-Service has the right to demand a down payment for repair / ordered spare parts. After the repair, the Customer covers the remaining amount owed to F-Service. F-Service has the right to keep the down payment if the Customer resigns from repair. If the 7 repair cannot be carried out for reasons attributable to F-Service, the down payment will be returned to the Customer.

F-Service reserves the right to return unrepaired equipment to the Customer due to the lack of original parts or replacements on the market and other factors beyond F-Service control.

All repair cost estimates are made using appropriate tools, equipment and Service software required by the manufacturer of the given equipment brand.

The repair cost estimates presented to the Customer are given in gross values, including taxes and shipping costs of the Equipment. The Customer can pay for the service:

  • by bank transfer to F-Service bank account before the equipment is shipped or picked up personally,
  • in cash.

5.3 Repair

In case the equipment sent to F-Service has a valid warranty from a manufacturer other than those mentioned in point 4, the equipment will lose it, because the cost estimate / repair requires disassembly of the device, and only authorized service of the given brand is authorized to do it.

F-Service repairs only defects reported by the Customer at the time of delivering the equipment or indicated in the service request form attached to the shipment, in case of defects of the Equipment revealed during the repair that could not be assessed before starting the repair, were not reported by the Customer, or have not been included in the cost estimate, F-Service will refrain from continuing the repair and inform the Customer about such circumstances and will present a new cost estimate for the service.

Damaged subassemblies / components that are replaced during the repair process become the property of F-Service and will be disposed of in accordance with the standards and requirements of environmental protection and recycling regarding electronic components (Journal of Laws 2015, item 1688, Act of 11 September 2015 on waste electrical and electronic equipment). F-Service does not sell spare parts.

 

6. Warranty for completed Warranty and Post-warranty repairs

The 6-month warranty for repairs is granted by F-Service.

The warranty covers only elements and activities that were ofbject of the repair.

The warranty does not cover cleaning and maintenance services. In cased of devices after flooding and strong mechanical damage, the warranty period depends on the complexity of the damage and is set individually for a period of 1 month to 6 months.

The guarantee may be rejected in case of: point 4.3.

If the guarantee is accepted, it is extended by the duration of the equipment's stay in the service.

 

7. Conditions for the provision of services electronically

In order to use F-Service website and submit the service request form, it is not necessary to meet specific technical conditions by a computer or other device (e.g. smartphone, tablet) of the Customer. Internet access, having an email address and a standard operating system and web browser are sufficient. The website f-service.pl  uses cookies. The website need cookies enabled to work properly.

 

8. Withdrawal from the agreement by the consumer

  1. A Customer who is a consumer has the right to withdraw from the contract concluded using the website, within 14 days from its conclusion, without providing any reason and without incurring costs, except for the costs referred to in Article. 33, art. 34 paragraph 2 and art. 35 of the act on consumer rights. The withdrawal from the contract form is attached as Annex 2 to the act on consumer rights, but its use is not mandatory. The form is also available at f-service.pl. 
  2. In order to meet the deadline referred to in paragraph 1 above, it is enough to send a statement of withdrawal before its expiry to the address: This email address is being protected from spambots. You need JavaScript enabled to view it..
  3. The provision of the service for the consumer may start after the expiry of the 14-day period for submitting withdrawal from the contract, unless the consumer in F-Service Request Form clearly states that the performance of the service is to start before the expiry of this period.
  4. If the Consumer agrees to the start of providing the service before the 14-day deadline to withdraw from the contract, the Consumer loses the right to withdraw from the contract. Consent can be given in F-Service Request Form.
  5. After the service is provided by F-Service, the consumer loses the right to withdraw from the contract referred to in this point of the terms and conditions.
  6. The Consumer does not have the right to withdraw from the agreement in cases specified in art. 38 of the Act on Consumer Rights, i.e. in relation to contracts:
    • for the provision of services, if the entrepreneur has fully performed the service with the explicit consent of the consumer, who was informed before the start of providing the service that after the performance of the service by the entrepreneur, the consumer will lose the right to withdraw from the contract;
    • in which the price or remuneration depends on fluctuations in the financial market which are beyond the entrepreneur’s control and which may occur before the deadline to withdraw from the contract;
    • in which the object of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy consumer’s individual needs;
    • in which the object of the service is an item which deteriorates or expires rapidly;
    • in which the object of the service is an item delivered in sealed packaging, which cannot be returned after opening due to health protection or hygienic reasons if the packaging has been opened after delivery;
    • in which the object of the service are things that after delivery, due to their nature, are inseparably connected with other things;
    • in which the object of the service are alcoholic beverages, the price of which has been agreed at the conclusion of the sales contract, and whose delivery may take place only after 30 days and whose value depends on market fluctuations beyond the entrepreneur’s control;
    • in which the consumer explicitly demanded that the entrepreneur came to him or her for urgent repair or maintenance; if the entrepreneur provided additional services other than those the performance has been demanded by the consumer or provided items other than spare parts necessary to carry out the repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or items;
    • in which the object of the service are sound or visual recordings or computer software delivered in sealed packaging, if it was opened after delivery;
    • for delivering newspapers, periodicals or magazines, with the exception of subscription contracts;
    • concluded through a public auction;
    • for the provision of accommodation services other than for residential purposes, the carriage of goods, car rental, gastronomy, leisure services, entertainment, sporting or cultural events, if the contract indicates the day or period of service provision;
    • for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the explicit consent of the consumer before the deadline for withdrawal from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract. Seller informs that point e above applies in particular to toothbrushes, which after opening the package cannot be returned, for hygienic reasons.
  7. The refund of all payments made in connection with the contract by the Consumer shall take place within 14 days from the date of receipt of the declaration of withdrawal.

 

9.Complaints and out-of-court dispute resolution

  1. F-Service accepts complaints from customers in the following form: a. written - sent to the address of F-Service: F-Service.pl, 17 Płk. Dąbka Street, 30-732 Cracow, Poland b. in electronic form - to F-Service email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. The Customer will be informed about the result of the complaint or claim without undue delay, but no later than within 14 days from the date of receipt of the complaint by F-Service.
  3. F-Service may respond to a complaint or claim: a) in paper form to the correspondence address provided by the Customer; b) using another durable medium, i.e. SMS, to the indicated Customer's telephone number; c) via e-mail to the provided Customer's e-mail address.
  4. F-Service decision regarding the complaint is final.
  5. After the complaint procedure is finished, the Customer shall have the right to pursue rejected claims in a relevant ordinary court in accordance with the provisions of civil procedure.
  6. The consumer may use out-of-court means of dealing with complaints and redress, for example:
    1. is entitled to request a permanent consumer courts of arbitration referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection, to settle the dispute over property rights arising from the concluded contract. The rules of organization and operation of permanent consumer courts of arbitration are specified in the regulation of the Minister of Justice of September 25, 2001 on the rules of organization and operation of permanent consumer courts of arbitration.
    2. is entitled to request the provincial inspector of the Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on the Trade Inspection, to initiate mediation proceedings regarding the amicable settlement of the dispute between consumer and F-Service. Information concerning the rules and mode of mediation procedure conducted by the 10 provincial inspector of Trade Inspection is available at the headquarters and on the websites of individual Provincial Inspectorates of Trade Inspection.
    3. may obtain free assistance in resolving the dispute between consumer and F-Service, also using the free assistance of the district (municipal) consumer ombudsman or nongovernmental consumer organisations, whose statutory tasks include consumer protection. Advice is provided by the Polish Consumer Federation and the Association of Polish Consumers on the free consumer helpline:800 889 866.
  7. Additional information concerning out-of-court complaint handling and redress can be found on the Office of Competition and Consumer Protection's website at uokik.gov.pl .

 

10.Personal data protection

The administrator of personal data processed for precisely specified purposes by the Administrator is Delta Hubert Adamczyk, address: 25 Nad Potokiem Street 28, 30-830 Cracow, Poland, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. TIN: 6781703879 (hereinafter referred to as "Administrator"). Information concerning the processing of personal data can be found in the Privacy Policy at: f-service.pl .

 

11. Final provisions

  1. In case of matters not covered by the F-Service terms and conditions, the provisions of generally applicable law shall apply, in particular the Civil Code and the Act of 30 May 2014 on consumer rights.
  2. F-Service reserves the right to make changes to the F-Service terms and conditions, which enter into force on the day indicated by F-Service, but not earlier than on the date of posting the changes on the Website: www.f-service.pl. Agreements concluded before the amendment to the F-Service terms and conditions shall apply the provisions of the F-Service terms and conditions in force on the date of the contract.
  3. The F-Service terms and conditions have been in force since 01/04/2020 and are available on the website: f-service.pl and in F-Service.

 

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